Frequently Asked Questions
Have a question? Check below for the answer or contact us HERE anytime!
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How long will my order take?
All of our products are in stock and ready to ship. Please allow 2 business days for your order to be hand packed, checked, and shipped to your loving home.
If you have requested a personalised or custom order, please allow 5-7 business days for us to create and pack this for you.
Can I get something custom made?
Absolutely! We love creating one-of-a-kind keepsakes. Send us an email at hello@loveaprilandmay.com before ordering and we’ll work together to create the perfect piece!
How do I know when my order has been sent?
You’ll receive a tracking number via email once your parcel has been shipped.
From there, you can follow your order’s journey all the way to your door (or your keepsake box).
My item is a gift - can you wrap it or include a note?
Absolutely! Just let us know at checkout, and we’ll wrap it with love and include a handwritten note from you.
Are your products safe for babies and children?
Yes! Safety is everything to us. Our teething and dummy chain products have all been independently certified as meeting Australian Safety Standards.
We source and use high-quality, food-grade, BPA-free silicone and natural beechwood, bamboo wood, bamboo and cotton fabrics- always safe, durable, and gentle.
Each item comes with its own safety card outlining care and use instructions. Please read these carefully and follow them at all times. All products must always be used under adult supervision, and we cannot take responsibility for misuse.
How does my purchase help provide meals?
When you choose a Love April & May item, you help provide 10 meals to children in need. It’s automatically included with every item. Your choice is what creates the impact.
There's nothing extra to do on your end, simply choosing a Love April & May piece is enough.
Your purchase already gives back effortlessly and intentionally. We'll give back the meals in your name xx
Who am I helping support with the meals given back?
Your purchase helps support children and families experiencing hunger and crisis, both locally and globally, through trusted charity partners who specialise in food relief, medical care and emergency support.
Is giving meals a limited-time initiative?
No. This isn’t a campaign or promotion.
Giving back is now part of how Love April & May exists...lives and breathes...and every purchase you make continues that impact xx
Will I be able to see the impact we’re making together?
Yes. You’ll see updates and milestones as we work together toward our shared goal of 100,000 meals in one year, so you can feel connected to the difference you have created xx
Didn't find what you were looking for? Feel free to contact us at any time!
